We’d like to hear about your experience travelling with Transdev New South Wales


For any feedback, compliment*, enquiry or complaint, please visit

If you are deaf, or have hearing or speech impairement, you can contact us thought the National Relay service (NRS) 133 677.

For non-English speaker, please contact the Translating and Interpreting Service (TIS) 131 450 or call for 131 500 and ask for an interpreter.

All feedback is valued and used to improve the quality of our services and information to customers; we endeavor to provide you with an initial response within two (2) business days.

*Let us also know what we are doing well or if one of our staff provided you with a nice service: a simple compliment will make our team's entire day!

As we value and respect your privacy, please be assured all Personal Information submitted will be dealt with in accordance with Transdev's Privacy Policy.

Customer Tip...

Not sure when or which route you were travelling on?

Try one of the following:

-  Check the details of your ticket or your Opal account for route number and travel date/time.

-  Use the trip planner to search for a similar trip to the one you took.