Lost Property

If you have lost an item on one of our buses, and it is recovered by our team, we will do our best to get it back to you. 

To report your lost property, please head to Transport for New South Wales www.transportnsw.info/lost-property and complete a Lost Property Form. Please provide as much detail as possible so your item(s) can be easily verified.

Unfortunately, for health reasons perishable items such as food will be disposed of immediately. All found items are registered and kept for 28 days at which point it will be donated to charity.

Once you have lodged your form, it will be sent to our customer care team who will review items in our depot(s) and contact you once it has been found. The process of items being located and registered can take up to 1 business day.

Please note: If you have just lost your property, for safety reasons we may not be able to immediately contact our driver if they are on the road.

Getting your property back

If we have found your property, we will inform you of the address of the depot where you can collect it during our office opening hours (Monday-Friday 08:00-17:00 EST, excluding public holidays). For security purposes, please bring a photo ID when collecting items.

Have you found something on the bus?

Please hand any items you find on the bus to the driver.

 

For lost property that you need urgently (such as essential medical equipment), phone 131 500.

Customer Tip...

Not sure when or which route you were travelling on?

Try one of the following:

-  Check the details of your ticket or your Opal account for route number and travel date/time.

-  Use the trip planner to search for a similar trip to the one you took.

Lost your Opal Card?

If your Opal card is registered, call 13 67 25 (13 OPAL) or report it lost or stolen as soon as possible to protect your balance.